Just to complete the story: I filled in a customer charter claim form to get back the fare of that journey. TFL says if trains are more than 15 minutes late and it's their fault, they return a fingle fare. Knowing that my single journey costs 2.50 with the use of a travelcard, it's good to see when they return the full cash fare of £4.00. This happened for this journey as well. The unusual thing in the way of returning the money is the following (otherwise I probably wouldn't have written this couple of lines): the envelope in which the £4 'voucher' arrived was open. This kind of explains why I didn't receive any response following my previous two claims. This time, the voucher arrived, but the envelope was in a plastic bag with the note 'item damaged before arrival in the UK'. Does that mean that they post these forms from outside the country? It's ridiculous. Are there so many claims that it's worth printing these letters in China or India and then pay the postage to the UK? The mayor and the government are talking about being 'greener' and this sort of stuff but how hypocritical this behaviour is (if my logic is correct)? Or I should simply assume that the post has run out of simple 'damaged' plastic bags/envelopes and used the outside UK ones... or should find some better things to do and stop thinking about things like this above :).
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Just to complete the story: I filled in a customer charter claim form to get back the fare of that journey. TFL says if trains are more than 15 minutes late and it's their fault, they return a fingle fare. Knowing that my single journey costs 2.50 with the use of a travelcard, it's good to see when they return the full cash fare of £4.00. This happened for this journey as well. The unusual thing in the way of returning the money is the following (otherwise I probably wouldn't have written this couple of lines): the envelope in which the £4 'voucher' arrived was open. This kind of explains why I didn't receive any response following my previous two claims. This time, the voucher arrived, but the envelope was in a plastic bag with the note 'item damaged before arrival in the UK'. Does that mean that they post these forms from outside the country? It's ridiculous. Are there so many claims that it's worth printing these letters in China or India and then pay the postage to the UK? The mayor and the government are talking about being 'greener' and this sort of stuff but how hypocritical this behaviour is (if my logic is correct)? Or I should simply assume that the post has run out of simple 'damaged' plastic bags/envelopes and used the outside UK ones... or should find some better things to do and stop thinking about things like this above :).